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Reservation Sales (3 Days) |
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Who should Attend |
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Login MAPS |
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Login LMS |
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Login RECRUIT |
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Entry as well as supervisory level Reservations Agents. Managers would also benefit from this training program as it serves as a valuable
refresher course for those who attended similar workshops in the past. |
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| Workshop Format |
The workshop is highly practical in nature with many instructive case studies, demonstrating entry level selling principles that focus predominantly
on clients' behavioral patterns. An emphasis on group work will help participants gain a solid understanding of human behavior and
buying-decision-making. |
| Benefits of Attending |
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Gain a solid understanding of basic selling skills, including persuasive presentation techniques, customer orientation and overcoming simple objections
Identify customer needs & wants by employing unobtrusive, yet highly effective questioning and listening techniques.
Read between the lines when listening on the telephone and know when to close a sale or how to ask for a commitment.
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